- Email artwork: send to firstname.lastname@example.org in the following PC or MAC versions: Illustrator, Freehand, Photoshop in EPS, TIFF, AI formats. a fax printout of the art must be sent with the purchase order. Scanned art must be 600 DPI or better and all fonts and/or placed images must be included and 'converted to outlines'(or curves) prior to e-mailing.
- Art touch up: for email or general art $30.00 (g) minimum charge.
- Typesetting: $10.00 (g) minimum charge.
- Acknowledgements: we send via email or fax. Please advise your email address when placing imprinted orders.
- Changes to order and/or artwork: submit by fax and confirm verbally with factory. If work or services are already performed on the order, additional costs may incur.
- Cancelled orders: submit by email or fax after verbal confirmation with factory. $30.00 (g), plus any production charges incurred up to that time.
- Unimprinted items: end quantity pricing.
- Rush service: available on most items. Additional charges may apply. Confirm at time of order.
- Gift wrapping: customer provides paper, $3.00 (g) per piece.
- Card/message insertion: $0.30 (g) per piece. Customer must provide inserts.
Shipping FOB point: Los Angeles, CA
- Drop shipments (domestic): $10.00 (g) per location, plus all freight costs.
- Foreign shipments: Please Call
- Post-office shipments: N/A
- Mailers: flat, $1.50 (g). Pre-packed, $5.00 (g).
- Weights shown in catalog are approximate.
- Tomax can only guarantee a shipping date of when merchandise leaves our warehouse. We are not financially responsible for consequence resulting From freight carrier delays, errors or failures.
- Address correction: $20.00 (g) per correction
Samples & proofs
- Paper proofs: Free for the first fax or e-mail proof, further correction will be billed at $20.00 (g) each.
- Random or blank samples: Billed at end column pricing.
- Pre-production samples: Billed at individual item cost, plus set up charge and freight costs.
Invoicing and Terms
- Net 30-day credit terms for pre-approved distributors only. Acceptable forms of payment: Company Check, ACH direct deposit or Wire Transfer only.
- There will be a $35.00(g) service charge for each returned check.
- Prepayment payment methods: Company Check, ACH direct deposit, Wire Transfer, Visa or MasterCard.
- Past due invoices: a 2% monthly interest charge will be accrued on all past due invoices.
- Gift sets, Executive Items: One year limited warranty. ( From date of shipment)
- Crystal Items: Excluded From warranty.
- Warranty is against defects in material and workmanship when the item is used as intended.
Sales Tax for shipments delivered in California
- On orders with California shipping destinations, the distributor's California resale number is required to avoid sales tax.
- Must receive prior authorization From the factory, and request must be submitted within 30 days of receipt of merchandise.
- Restocking fee: 15% on unimprinted merchandise.
- Imprinted items and all USB items: Not returnable.
- Designs and trademarks herein are for the sole purpose of displaying our imprint capabilities. They are not intended to represent endorsements by the individual companies, nor are they for sale.
- This catalog supersedes all previous catalogs. Specifications and prices are subject to change without notice. Please see our website, www.tomaxusa.com, for the most up to date pricing, product specifications and general information.
- Setup: $55.00 (g) per color / position / item
- Running Charge: $0.40 (g) each piece. Please refer to the imprint information on the bottom of each product page.
- No repeat set up charge, Additional running charges or re-orders Do apply.
- Copy Change: $25.00 (g) per color/position. Applies only to text or taglines which accompany a logo.
- Personalization: Call factory.
- Setup: $55.00 (g) per position/item
- Running Charge: $0.75 (g) per piece (for up to five lines of copy OR a logo plus two lines of copy)
- Oxidation: Black color oxidation on metal items (when available), add $0.40 (g) per unit to the running charge.
- No Repeat set up charge: If order placed within 2 years of previous purchase order. Additional running charges on re-orders Do apply.
- Copy Change: $25.00 (g). per position. Applies only to text or taglines which accompany a logo.
- Personalization: Call factory.
Metal items, Wood items, Metal pens